Return Policy

At Mumili, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we are happy to review your return request in accordance with the policy below.

Please read the following information carefully before sending an item back.

14-Day Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, please get in touch with us within these 14 days. Return requests submitted more than 14 days after the delivery date may not be accepted.

Return Conditions

To be eligible for a return, items must meet the following requirements:

The item must be unused and unworn.
The item must be clean and in its original condition.
The original packaging, tags, and labels should be included when applicable.
The item must not be damaged, washed, altered, or otherwise used.
Due to hygiene considerations, socks that have been worn, washed, or used may not be eligible for return.

If an item does not meet these conditions, we reserve the right to refuse the return or issue a partial refund, depending on the item's condition.

How to Request a Return

Please follow the steps below to make a return request.

Step 1 — Contact Us

Send an email to mumiliofficial@hotmail.com within 14 days of receiving your order.

Please include your order number, the item(s) you would like to return, and the reason for the return.

If the item is damaged, defective, or incorrect, please include clear photos showing the issue.

Step 2 — Wait for Return Instructions

Our customer service team will review your request and respond within 1–2 business days.

If your return is approved, we will provide you with the return instructions and the appropriate return address.

Please do not send items back before receiving return instructions from our customer service team.

Step 3 — Prepare Your Package

Pack the approved item securely to help prevent damage during transportation.

Please include the relevant order information with your package so that we can identify and process your return efficiently.

Step 4 — Ship the Return

Send the package to the return address provided by our customer service team.

We recommend using a shipping service that provides tracking. Please keep your shipping receipt and tracking information until your return has been fully processed.

Step 5 — Return Inspection

Once we receive your returned item, our team will inspect it to confirm that it meets the return conditions outlined in this policy.

The inspection process may take several business days after the package arrives.

Step 6 — Refund Processing

If your return is approved, we will process your refund to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Return Shipping Costs

For returns due to personal preference, such as choosing the wrong size, changing your mind, or no longer wanting the item, the customer is generally responsible for the return shipping cost.

If you receive an item that is damaged, defective, or incorrect, please get in touch with us before returning it. After reviewing the issue, Mumili will determine the appropriate solution and, where applicable, cover the reasonable cost of return shipping.

Exchanges

If you would like to exchange an item for a different size or product, please get in touch with us at mumiliofficial@hotmail.com within 14 days of receiving your order.

Depending on product availability, we may recommend returning the original item and placing a new order for the desired item.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us at mumiliofficial@hotmail.com as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos of the item and, where applicable, the packaging

We will review the information and work with you to determine the appropriate solution.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

Original shipping charges, if applicable, may not be refundable unless the return is related to an item that was damaged, defective, or incorrectly sent.