Shipping Policy

At Mumili, we aim to make every order's journey as smooth and reliable as possible. We carefully prepare each order before shipment and work with trusted shipping carriers to provide a dependable delivery experience.

Please review the information below for details about order processing, shipping regions, delivery times, carriers, and other shipping-related matters.

Order Processing Time

Orders are generally processed within 3–5 business days after payment has been successfully received.

During this time, we verify your order, prepare the items, complete quality checks, and carefully package your purchase before handing it over to the shipping carrier.

Orders placed on weekends or public holidays will begin processing on the next business day. During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

Please note that order processing time is separate from shipping time.

Shipping Regions & Delivery Times

Mumili ships to customers across a range of international destinations. Delivery times vary depending on the destination, shipping method, local carrier network, customs procedures, and other circumstances.

North America

We ship to destinations across North America, including the United States and Canada.

Estimated delivery time: 14–24 business days

Europe

Mumili ships to a wide range of destinations throughout Europe.

Estimated delivery time: 14–28 business days

Oceania

We offer shipping to Australia, New Zealand, and other eligible destinations across Oceania.

Estimated delivery time: 14–28 business days

Asia

We ship to selected destinations throughout Asia.

Estimated delivery time: 14–28 business days

The delivery times above are estimates and begin after your order has been processed and shipped. They do not include the 3–5 business days required for order processing.

Actual delivery times may vary due to customs clearance, weather conditions, public holidays, transportation disruptions, carrier delays, local delivery conditions, or other circumstances beyond our control.

Certain remote locations or areas with limited carrier service may require additional delivery time or may not be available for delivery.

Shipping Carriers

Depending on the destination, package requirements, and shipping method selected, orders may be delivered through trusted international and local shipping partners, including:

USPS, UPS, FedEx, DHL, and other local or international carriers.

The carrier used for your order may vary depending on the destination and available shipping services.

Once your order has been shipped, tracking information will be provided when available.

Shipping Costs

Shipping costs are calculated based on factors such as the delivery destination, package details, and available shipping method.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If a free shipping offer applies to your order, the relevant terms will be clearly stated on our website or at checkout.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier. Initial tracking updates may take a few business days to appear.

If your tracking information has not been updated for an extended period, please contact us at mumiliofficial@hotmail.com. We will do our best to assist you and provide any available information about your shipment.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

The relevant local customs authorities determine these charges, which, unless otherwise stated at checkout, are the customer's responsibility.

Mumili does not control customs procedures, clearance times, or fees imposed by the destination country.

Delivery Delays

While we work with reliable shipping partners, unexpected delays may occasionally occur.

Possible causes include customs processing, severe weather, carrier backlogs, transportation disruptions, public holidays, incorrect address information, or other circumstances beyond our control.

If your package is significantly delayed or the tracking information has not been updated for an extended period, please get in touch with our customer service team. We will make reasonable efforts to assist you.

Incorrect or Incomplete Shipping Information

Please carefully review your shipping address and contact information before completing your order.

If an order cannot be delivered or is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply if a reshipment is requested.

If you notice an error in your shipping information shortly after placing your order, please get in touch with us as soon as possible. We will make reasonable efforts to assist you before the order is shipped, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

Lost or Damaged Packages

If your package appears to have been lost in transit or arrives damaged, please contact us at mumiliofficial@hotmail.com and include your order number, along with any relevant photos or other information, when applicable.

We will review the situation and work with you to determine the appropriate next steps.

If your tracking information shows that a package has been delivered but you cannot locate it, we recommend checking around your delivery area and with household members or neighbors, and contacting the local carrier if necessary.

If you are still unable to locate your package, please contact us for further assistance.